Privacy Policy

Last updated: 28 April 2026

At The ARC (“we”, “us”, or “our”), we are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit information through our forms.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form
Submit an enquiry
Communicate with us via email or website forms

This information may include:

Full name
Email address
Phone number
Any additional information you choose to provide

2. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide requested information
Communicate with you regarding your request
Improve our website and services
Maintain internal records

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (POPIA)

We process your personal information based on:

Your consent (when you submit forms)
Our legitimate business interests (responding to enquiries and improving services)
Compliance with legal obligations

4. Sharing of Information

We may share your information with:

Service providers (e.g. hosting, email services) strictly for operational purposes
Authorities, if required by law

All third parties are required to keep your information secure and confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss or misuse
Disclosure or alteration

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal obligations

7. Your Rights (POPIA)

You have the right to:

Access your personal information
Request correction or deletion
Object to processing
Withdraw consent at any time

To exercise your rights, please contact us at: mirablumberg@the-arc.co.za

8. Cookies and Tracking

Our website may use basic cookies to:

Improve user experience
Analyse website performance

You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party websites and encourage you to review their policies before submitting personal information.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: